Helpful Links & Resources
Renee Beniak, Executive Director
935 North Washington Avenue
Lansing, MI 48906-5156
Telephone – 517-371-5303
Fax – 517-371-5310
Bureau of Health Systems / Complaint Investigation Unit
Michigan Office of Services to the Aging
Long Term Care Ombudsman
Five-Star Quality Rating – The Five-Star Quality Rating was created to help consumers, their families, and caregivers compare nursing homes more easily and help identify areas about which you may want to ask questions. This rating system is based on continued efforts as a result of the Omnibus Reconciliation Act of 1987 (OBRA ’87), a nursing home reform law, and more recent quality improvement campaigns such as the Advancing Excellence in America’s Nursing Homes, a coalition of consumers, health care providers, and nursing home professionals.
Nursing home ratings are taken from the following three sources of data:
- Health Inspections
- Quality Measures
We provide a star rating for each of these three sources, in case some areas are more important to you than others. Then these three ratings are combined to calculate an overall rating.
Medicare Provider Hotline
(248) 465-7457 – 8 a.m. – 4 p.m.
Medicare Information Line for Consumers (Appeals)
(800) 365-5899 – Seven days a week 8 a.m. – 4 p.m.